BCI Tourism Conducts Successful ‘Workplace Visit’; Members Learn Hospitality Management Insights

Udaipur: Business Circle International (BCI) Tourism wing organized a successful ‘Workplace Visit’ on Tuesday at Oriental Palace Resorts, Subhash Nagar, giving entrepreneurs hands-on exposure to hospitality operations and city tourism development initiatives.

During the visit, participants not only gained insights into the nuances of the hospitality sector but also made two significant announcements for Udaipur’s tourism infrastructure.

Women’s Toilets at Tourism Sites:
Dr. Shraddha Gattani, President of BCI Tourism, announced that women’s toilets will be constructed at all major tourist attractions in Udaipur through public cooperation and government coordination. She emphasized that this initiative will serve as a milestone in strengthening the city’s tourism infrastructure.

Master Class for Hospitality Staff:
BCI Founder and Chairman, Mukesh Madhwani, stated that a ‘Master Class’ will soon be organized to provide basic guidance and training in tourism and hospitality to employees working at various hotels across Udaipur.

During the visit, Dr. Gattani shared detailed insights about Oriental Palace Resorts, explaining operational strategies and the importance of guest experience. She highlighted that the first official meeting of BCI Tourism is scheduled for March 24 at 5 PM.

She also noted that a successful resort is built not just on bricks and mortar but on skilled management and superior guest experiences. The purpose of the visit was to provide members with live demonstrations of operational models that they could implement in their own businesses, fostering continuous learning and knowledge-sharing within BCI.

Practical Industry Insights:
Mukesh Madhwani stressed the importance of understanding the hospitality sector for modern entrepreneurs, noting that each BCI chapter conducts a monthly workplace visit to allow members to learn from one another’s businesses.

Gaurav Bhandari, General Secretary of BCI Tourism, highlighted that service quality is paramount in the tourism industry. The upcoming Master Class aims to train ground-level staff to deliver world-class service to tourists.

BCI Tourism Secretary Surabhi Menaria Dhing mentioned that members closely observed operations from the front office to back-end processes. She emphasized that BCI is not limited to business discussions but is also committed to social responsibility, with initiatives such as constructing women’s toilets for the convenience of female tourists.

Treasurer Swati Swarooparia added that an organization’s success depends on operational and financial coordination. She noted that the practical experiences shared during the visit will benefit members in their own startups and businesses.

The visit was attended by BCI members including Founder & Chairman Mukesh Madhwani, President Dr. Shraddha Gattani, Secretary Surabhi Menaria Dhing, General Secretary Gaurav Bhandari, Treasurer Swati Swarooparia, Namrata Jain, Mukesh Vyas, Charu Malani, Dr. Priyanka Kothari, Harsh Chaudhary, and others, who observed the resort’s operations firsthand and engaged in detailed discussions on practical industry insights.